Privacy policy

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Last update: January 21, 2020


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This Privacy Policy describes the way in which we collect, use and process your information, including your personal data and your access data to the Balea Travel Platform.


All reference to this document is made to «Balea Travel», «,» we «,» our (s) «,» our (s) «or» us «refers to Eva Rodríguez Balea, responsible of your information in accordance with this Privacy Policy.


What personal data we collect and why we collect them




In we treat the information you provide us with in order to provide you with the requested service and billing it. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation on whether in we are treating your personal data, therefore, you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.




When visitors leave comments on the web, we collect the data found in the comment form, as well as the visitor’s IP address and the browser user’s agent chain to help detect spam.

An anonymous string created from your email address (also called hash) can be configured to the Gravatar service to see if you are using. The Gravatar service privacy policy is available here: After the approval of your comment, the image of your profile is visible to the public in the context of your comment.




If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don’t have to fill in your data again when you leave another comment. These cookies will last one year.

If you have an account and connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.


When you log in, we will also install several cookies to save your login information and your screen display options. Login cookies last two days, and screen options cookies last one year. If you select «Remember Me», your login will last for two weeks. If you leave your account, the login cookies will be deleted.


Finally, during the reservation process we will install several cookies in your browser, these cookies do not contain personal data. Its function is exclusive for the reservation process and the management of the shopping cart.




In Granada and Más we collect analytical data that help us improve the browsing experience of the site through cookies. We use them to distinguish users and limit the percentage of requests, improving the performance and overall experience of our users.


With whom we share your data


Board of the Alhambra and Generalife


Because the Board of Trustees of the Alhambra and Generalife is responsible for the integral management of the supply of tickets for the monument, will have to transfer your personal data for the correct processing of reservation and acquisition of tickets for said monuments.


Tourist experiences


In addition to the guided visits to the Alhambra, we also collaborate with other suppliers related to leisure and culture. In those cases, we need to provide your name, email and a contact phone number for the correct management of your reservation.


How long we keep your data


If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognize and approve successive comments automatically instead of keeping them in a moderation queue.


Of the users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except they cannot change their username). Web administrators can also view and edit that information.


What rights do you have over your data


If you have made a reservation, have a user account or have left comments on this website, you can request to receive an export file of the personal data we have about you, including any information you have provided. You can also request that we delete any personal information we have about you.


This does not include any data that we are required to keep for administrative, legal or security purposes.


Personal data request


If you want to know what personal data we have stored (if any) you can write to the address requesting the information, downloading or erasing your personal data stored and managed by this website:


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